What is

customer experience (CX)?

Test

Customer experience (CX) refers to how a business engages with its customers at every point of their buying journey—from marketing to sales to customer service and everywhere in between. In large part, it’s the sum total of all interactions a customer has with your brand.

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Khi mưa bão ập đến, nhiều tuyến đường ngập sâu, việc di chuyển đến nơi làm việc trở nên vô cùng khó khăn nhưng vẫn luôn có những người Viettel CustoKhi mưa bão ập đến, nhiều tuyến đường ngập sâu, việc di chuyển đến nơi làm việc trở nên vô cùng khó khăn nhưng vẫn luôn có những người Viettel CustoKhi mưa bão ập đến, nhiều tuyến đường ngập sâu, việc di chuyển đến nơi làm việc trở nên vô cùng khó khăn nhưng vẫn luôn có những người Viettel CustoKhi mưa bão ập đến, nhiều tuyến đường ngập sâu, việc di chuyển đến nơi làm việc trở nên vô cùng khó khăn nhưng vẫn luôn có những người Viettel CustoKhi mưa bão ập đến, nhiều tuyến đường ngập sâu, việc di chuyển đến nơi làm việc trở nên vô cùng khó khăn nhưng vẫn luôn có những người Viettel CustoKhi mưa bão ập đến, nhiều tuyến đường ngập sâu, việc di chuyển đến nơi làm việc trở nên vô cùng khó khăn nhưng vẫn luôn có những người Viettel CustoKhi mưa bão ập đến, nhiều tuyến đường ngập sâu, việc di chuyển đến nơi làm việc trở nên vô cùng khó khăn nhưng vẫn luôn có những người Viettel CustoKhi mưa bão ập đến, nhiều tuyến đường ngập sâu, việc di chuyển đến nơi làm việc trở nên vô cùng khó khăn nhưng vẫn luôn có những người Viettel CustoKhi mưa bão ập đến, nhiều tuyến đường ngập sâu, việc di chuyển đến nơi làm việc trở nên vô cùng khó khăn nhưng vẫn luôn có những người Viettel Custo

A customer experience strategy lays out the actionable plans needed to deliver a positive, valuable, differentiated customer experience (CX)—no matter the customer touchpoint.

A customer experience strategy should consider any/all competitive insight, consumer and marketplace research/data, and any internal strategic goals, initiatives, and value statements.

A customer experience strategy must include all departments, not just those historically viewed as customer-facing. Today, every employee works in a customer service role. Incorporating groups from across the business will make it easier to align everyone around customer-centricity goals and improve customer experience (CX).

Danh sách Section

- Ở mỗi chủ đề cho phép tạo nhiều section

- Cho phép sữa/ xóa section trong mỗi chủ đề tương ứng

- Mỗi section sẽ cho phép tạo nhiều sub section & sẽ cho phép sửa/ xóa sub section.

EX: Tạo danh sách Section gồm

+ Section 1

+ Sub section 1.1

+ Sub Section 1.2

+ Section 2

+ Sub section 2.1

+ Sub section 2.2

english

what

Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1Section 1

Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2Section 2

Customer experience (CX) refers to how a business engages with its customers at every point of their buying journey—from marketing to sales to customer service and everywhere in between. In large part, it’s the sum total of all interactions a customer has with your brand.

Customer experience (CX) refers to how a business engages with its customers at every point of their buying journey—from marketing to sales to customer service and everywhere in between. In large part, it’s the sum total of all interactions a customer has with your brand.


Customer experience (CX) refers to how a business engages with its customers at every point of their buying journey—from marketing to sales to customer service and everywhere in between. In large part, it’s the sum total of all interactions a customer has with your brand.